State Farm® Insurance Agent Billy Upton

"We were with them for over 17 years. Because I am a loyal person. I only filed two claims other than car claims. We were insurance poor lol. One was on a claim for my house for hail damage. unbeknown to me there was a hurricane clause added to the policy with a 12,000 deductible, I fixed the roof myself it was cheaper. The second claim was for a mobile home on my property. When we first moved in (2007) it was used as storage. Then my son moved into the mobile home, at that time I communicated to the agent what was going on. I had informed the agent when my son moved into the mobile home in 2008. That i was going to be using the mobile home as rental property at that time. I have had several insurance reviews after that, because after the roof issue on one of my homes I spoke about earlier. In that time the agent (Billy Upton) had some of his personnel change. We had insurance on everything we had through them. IE; 2 cars, 2 motorcycles,2 houses, a camper and a mobile home. I also have had three sons grow up in that time span. i paid monthly auto insurance sometimes as high as 750.00 a month The mobile home was damaged in a high wind storm in 2018 It had 5 trees go through it. I put in the claim and had the adjuster come out. He, not the insurance agent informed me that I only had coverage for a storage on the Mobile Home. (2018) I told her ( the Agent) that I was renting the home out. I was told since I was renting the Mobile home out not using it as storage that I had no coverage and they State farm said I had no claim. 17 years all my insurance through this agent. Do you really think I never told her that I was renting the Mobile home. I was also renting the home next to it out. which they said that they showed that as being a rental property but not the Mobile home. Long story short I ended up loosing the Mobile home valued at 34,000. I had tp pay 6000 for a company to come cut it up and haul it away. State Farm also threatened to cancel my insurance on the house next to it if I didn't hall it away by a certain time. The agent stated that I never told her that I was using the Mobile home for rental purposes since 2008. it was damaged in 2018 All in all state farm cost me over 40,000 dollars plus the loss of revenue. We are no longer with Snake Farm and never will be again."

"I must share the wonderful experience I had recently with State Farm concerning a substantial claim for repairs to my car. For 18 years I held auto insurance with Billy Upton's State Farm's office in Douglasville, Georgia and have always received excellent service. However, with this last car repair claim, the response I received from State Farm was exceptionally great from start to finish. They quickly took care of all my needs including my car rental making a difficult situation easy to bear. I should mention I also have my homeowners insurance with State Farm and I am a very happy customer. K. Hilton-Clarke"

"We have been customers of Billy Upton's State Farm for 27+ years and are really happy with the service we receive from all the Staff especially Gladys Norris. She has been really helpful with a claim that we were not having any success with the claims reps. Gladys is really a great asset to us and to State Farm. We would highly recommend them to Others."

"A few months ago I discovered an error in payments made to State Farm by my banking establishment. I contacted Billy Upton's office to request a refund. Billy asked his office manager, Gladys Norris, to assist me. Gladys was very diligent and caring and pursued this matter over a number of weeks. The error went back over five years. Gladys succeeded in obtaining for me a full refund. This result far exceeded my expectations. Thank you Gladys for caring so much and working so hard for your customer."

"I have been with this office for a few years now without any problems until recently. One of my discounts were removed from my policy and I was charged for it. I called the office to inquire what happened, and after days of calling back and forth, there was no fault of my own, and the discount was reapplied. Even though the discount was reapplied to my policy, I was charged an "correction fee". I am not sure why I am expected to pay for their mistake! I spoke to Mr. Upton regarding this incident, and he assured me he would "get to the bottom of it" and return my call... five days later... no call back yet."

"These people act nice and then screw you over. They will never have my business again. They say one thing then tell someone else different. They tell you its your fault and that you or another customer is lying when you witnessed them saying it. Worst customer service i have ever experienced. I also stopped recieving a bill from them 6 months ago and have informed then of the problem and they still have yet to send one"

"I switched from Safe Auto to State Farm about a year ago, after getting a quote from Billy Upton State Farm. I hit a deer on Big A Rd. on my way to work one morning and Safe Auto really did a number on me. Mr. Upton got me a multi line discount by adding $20k of renter's insurance to my car insurance, all while saving me $40 a month over Safe Auto. Plus my deductibles went from $1000 & $1000 down to $500 collision and $100 comprehensive. All those savings with more insurance/better coverage. I deal with Diane any time I have any questions or concerns about my policies and she is always SO helpful. She's a very sweet lady. I've always known that State Farm was a very good insurance company (my grandparents always carried State Farm. And an older gentleman who was covered by State Farm once ran into me and totaled my car), but I always figured that they were expensive because they were so good. They will actually do a "discount double check", like the commercial says, and try to save you as much money as possible. You can definitely tell that the people over at Billy Upton State Farm care. They even called me to wish me a happy birthday. I'll be sticking with State Farm."